Responsive Support Services
Cognoscape clients don’t have to worry about what a problem will cost to fix, all your support is included. Our fully-staffed Help Desk will answer your calls and bring any support issue to a full resolution. In many cases, most issues are solved on the first call. With our responsive support services, you get predictable IT costs, quick remediation and no surprise bills.
Responsive IT Support Services:
- 24/7/365 Help Desk support (phone/Email/remote)
- 24/7/365 on-site support
- In-shop service
- Secure online customer portal (enter/update service tickets, view ticket status)
- Problem isolation & resolution