IT Support Services | Managed Computer Network Services in Dallas

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IT Support Services to Meet Your Needs

When your technology doesn’t work, your business doesn’t work.The technology used for our IT Support Services solution was built or chosen with one thought in mind – Business Continuity.

Downtime should be minimal! Our clients receive the highest level of attention and customer support from our team, who apply industry best practices in managing your network while monitoring your system’s performance 24/7. The result is less downtime, better performance, and more productive employees.

Our Managed IT Support Services

Our unique approach to providing IT support services allows you the ability to cost-effectively retain the highest-quality, most technically proficient Engineers, Developers, Project Managers and Technicians.

Desktop and Laptop Management

Maintaining satisfied and productive end users is one of the most challenging issues facing IT departments. Desktop and laptop computers are the tools your employees use throughout the day, so ensuring smooth computer operations is critical to their success. We offer proactive maintenance, comprehensive virus and malware protection, and responsive help desk support with our IT support services to ensure that your employees spend less time dealing with technical problems, and more time getting work done.

  •  24/7 Supportit-support-services-cognoscape
  • Phone Support
  • Remote Control Support
  • Microsoft Application Support
  • Emergency After Hours Maintenance
  • Online Asset Management
  • Anti-virus Management
  • Patch Management
  • Backup and Recovery
  • Unlimited PC imaging and recovery
  • On-site Management
  • Setup and Configure New PCs and Printer

Server Management

Your servers are the core of your business network, so it’s crucial they are 100% reliable. Proactive monitoring, patching, and maintenance of your servers gives you the peace of mind that your data is protected and your servers are healthy.

  • 24/7 Support
  • Phone Support
  • Application Support
  • Service Availability Monitoring
  • Emergency After Hours Support Maintenance
  • Server Optimization and Management
  • Drive Space Management
  • Printer Setting Management
  • Server Applications
  • SQL Server Administrationnetwork-support-services-cognoscape
  • Backup Administration
  • Backup and Recovery
  • Unlimited server imaging and recovery
  • On-site Management
  • Network Security
  • Anti-virus Management
  • Patch Management
  • User Account Administration
  • File Sharing Administration
  • Security Administration

Network Management

Your network is the foundation that everything else is built on, so we proactively monitor and maintain your network components to prevent complications before they occur. Preventative maintenance saves you time and money, and prompt response and outstanding customer services help mitigate risk and keep your network performance optimized.

  • 24/7 Support
  • Phone Support
  • Remote Control Support
  • Service Availability Monitoring
  • Emergency After Hours Maintenance
  • Patch Management
  • Routers and Firewalls
  • Manage and administer all routers and firewalls
  • Manage and monitor wireless access points
  • Backup
  • On-site Management

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