- Enforce Data Security – This is more or less the managing of the “human factor.” CIOs and those in SMB management roles must communicate data protection policies to staff and ensure their implementation. Rules must be set, particularly with personal devices, to enforce security policies. It can be as simple as sending reminders to not open email attachments from unknown sources, requiring passwords be reset every few months or the banning of specific file sharing or social networking sites. In May of 2012, security concerns led to over 400,000 IBM employees being banned from using the cloud storage service Dropbox and Siri – the iPhone personal assistant. While far from an SMB, if IBM can go that far and make such a demand to so many employees, an insurance agent can certainly remind his or her marketing representative to not play Farmville on Facebook if they’re using a laptop containing company and customer/client data.
- Stress the consequences – both personal and business – of not properly protecting confidential data. Encourage employees to make passwords difficult to crack. Patch holes in the infrastructure’s walls by identifying the most critical data. Perhaps a trusted IT advisor can help implement processes to better protect that data’s security perimeters.
- Mobile Device Management – Mobile Device Management grants SMBs a semblance of control over the mobile devices used within the company. Devices tapping into company system are identified and remotely monitored and managed 24/7. More importantly, they are proactively secured via specified password policies, encryption settings, and automated compliance actions. Lost or stolen devices can be located and either locked or stripped of all SMB-related data.
- Snapshots – Fully backing up large amounts of data can be a lengthy process. The data being backed up is also vulnerable to file corruption from read errors. This means sizeable chunks of data may not be stored in the backup and be unavailable in the event of a full restore. This can be avoided by backing up critical data as snapshots, which are read-only copies of data frozen to a specific point in time and stored using minimal disk space. These virtual snapshots are immediately available for restores in the event of data loss.
- Cloud Replication and Disaster Recovery Services – The cloud provides SMBs who consider data backup to be too costly, time consuming and complex with a cost-effective, automated off-site data replication process that provides continuous availability to business-critical data and applications. Cloud replication can often get systems back online in under an hour following a data loss.
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