Cognoscape, a Managed Service IT Provider – The Basics

15The Concept of Managed Services

Managed Services Providers – or MSPs – are often recommended as a cost-effective IT solution for small businesses. For a minimal monthly fee, MSPs provide a reasonably priced solution to the complex technology pains of small businesses. Sometimes an MSP will enter the picture to support an overworked IT support person or staff. They can also assume complete responsibility of all IT and network operations if need be.

MSPs can decrease the overall IT support costs by as much as 30% to 50%. Rather than stressing about technology, business owners can instead get back to focusing on growing their business. All while enjoying the benefit of a team of highly-trained IT experts boosting their network’s reliability and performance.

The Benefits of a Managed Services Provider

  • Freed-Up Resources and a Renewed Emphasis on Core Business – Most pricey repairs and recovery costs are the result of a lack of consistent monitoring and maintenance. While these activities are absolutely critical to day-to-day business operations, they are also repetitive, monotonous and “a time kill” for any IT support on payroll. Both business owners and internal IT staff would much rather focus on revenue enhancing tasks like product development or the creation of cutting-edge applications/services. This is one reason routine monitoring and maintenance tasks are often neglected by an internal IT person or team, which always proves to be detrimental much later. Often misportrayed as a “threat” to an internal IT person or staff, MSPs can instead alleviate internal staff of mundane network operations maintenance, repetitious monitoring of server and storage infrastructure, and day-to-day operations and help desk duties.
  • A True Partner Sharing Risks And Responsibilities – Earlier we alluded to a mistrust of IT consultants who profit from your technological misery. In comparison, the goal of an MSP is to deliver on contracted services, measure, report, analyze, and optimize IT service operations, and truly become an irreplaceable catalyst for business growth. MSPs not only assume leadership roles, they mitigate risks, enhance efficiency and change the culture by introducing internal IT operations to new technologies and processes.


  • Access to Expertise, Best Practices and World – Class Tools and Technologies – MSPs has worked with a variety of businesses and organizations. Since each client presents a completely unique set of business and technology needs, there isn’t a “one-size-fits-all” method to what they do. That said, they’ve likely seen it all, and the benefit of an experienced MSP undoubtedly adds value to your business. MSPs can keep your business relevant and on track with continually evolving technology, support, and productivity demands. Let’s face it – no small or medium-sized business can afford to fall behind with technology trends in today’s business world.
  • The Benefit of a Full – Time Fully Staffed IT Department at a Fraction of the Cost – Most small business owners live and die by proactive management. They just haven’t had the budget, resources or access to on-demand expertise to be proactive with information technology management. An MSP gives business owners and overwhelmed internal IT staff affordable computer and server support, remote monitoring of critical network components like servers and firewalls, data backup and disaster recovery, network security, custom software solutions, and technology evaluation and planning. Freeing them from expensive computer problems, security threats like spyware and spam, and the repercussions of prolonged downtime. All without being “nickel-and-dimed” by on-call IT firms.

CLICK HERE for a free network assessment. Choose Cognoscape for your managed services and IT needs.