Is your IT services provider a true business partner?
You should be able to call your IT services provider any time your technology isn’t working the way it should. But do you call your provider when your technology isn’t working the way it could?
If you’re curious exactly what the above statement means, you’re in a good place.
What does the average IT partner offer your business? Solutions and support. Your business needs are met with functional technology and support so you don’t suffer much downtime. While that might meet your SLA, you should expect more from your technology and your technology provider. We’re going to tell you about a few more things you can expect from an IT services provider who is also a true business partner.
A business partner views your success as their success. Simply maintaining operations isn’t enough for a partner. Because your success is their success, your partner should help you set goals for accomplishing great things. Technology has the power to propel your business past your competitors. Is your IT partner creating innovative tech solutions for your business goals? How often do you sit down with your tech guy and strategize new ways to use your IT to streamline processes and create opportunities for growth? If your IT services provider is your business partner, you can expect exceptional technology to support your business needs AND goals.
As an extension of your team, your IT provider should always have your best interests in mind. You run the day-to-day operations of your office, so you might not hear about the latest cyber threat until after you’ve opened that phishing email and your network is down. If your IT company is a partner, they are on top of potential threats. Your partner should be actively training and informing your team about potential risks and preventing lost or stolen information, so your reputation never suffers.
If you’re a growing business, your needs are changing and evolving. What works for your IT today might not work tomorrow. Are your tech resources scalable? Does it break the bank when you have to make infrastructure adjustments to meet short-term demands? Your IT partner should be available to discuss and adjust your technology to ensure you have the resources to flourish as a business. When you hit the busy season, you need scalable solutions available on demand to successfully handle the influx. Your IT services provider, acting as a business partner, should facilitate those resources.
Technology has the power to create opportunities for your business when you choose the right provider. At Cognoscape, we’re dedicated to a true partnership with our clients. When you succeed, we succeed. Contact us today to get started on achieving your business goals.