Using an IT Managed Services Provider to Assist Your IT Department
In this digital era, it is critical that a business of any size hire IT experts to take care of all their technology needs. When it’s late at night and you’re suddenly dealing with files that won’t open, or there are errors showing up on a black screen, a company needs that IT support in place to keep running efficiently. Otherwise, it is wasted time and money trying to find someone at the last minute to fix the critical problems.
It is always helpful to have an in-house IT team in place, but that situation can be improved upon. Many companies are now supplementing their already existing IT staff with an IT managed service provider (MSP). While initially there can be fear on the part of the in-house team that they are being replaced, the idea is more about forming a partnership to make the business run even better and show more profits. Here are a few of the benefits of using IT managed services to assist your IT department:
Small and medium businesses usually only have the money to hire a small internal IT staff. When the company can supplement with an outside IT Managed Services Provider, it eliminates the dependencies on those individuals. For example, if their in-house IT guy gets sick, the bosses don’t have to panic when a problem arises. Additionally, capabilities and knowledge that are domain-specific can be handled by the MSP who may have more of a handle on them. IT managed services providers deal with compliance and informations security, as well as offer 24/7 monitoring and maintenance of your system, reducing downtime. Your IT staff won’t waste precious time solving every security issue that pops up and your staff won’t have their day interrupted.
An IT Managed Services Provider Helps With Healthy Scheduling
With an IT managed services provider on board, your current IT team will be able to work a regular, 5-day work week and not get burnt out with calls at night and on the weekends. This is because the MSP will be doing that monitoring during non-business hours and take care of them while the office is closed. This makes for a more productive and happy IT team that can focus on other important aspects of the business.
Save money by adding more IT support? Yes, it will happen. If your consider the true economics of IT expenses, (vendor, in-house, hidden costs) they are generally much higher than anticipated. When you transfer tasks to IT managed services with best automation, processes and practices, your in-house IT resources can be unburdened and focus on more important activities that help your company grow and increase profits.
Best of Both Worlds
Whether your company is growing or not, your in-house IT employees have worked closely with your business and have a very good idea of how it runs. You have established personal relationships with them, and they have a firm understanding of your customer base and how you market. That type of relationship cannot be duplicated. It offsets the fact that the MSP team will provide standard IT knowledge, without the personal touch. This lets the company direct their existing IT staff in more useful and necessary directions.
Contact us with any questions you have about adding IT managed services to your company and one of our knowledgeable team members will give you all the information you need.
Special thanks to TriDigital for our custom IT marketing